- Sep 24 2021
- By Admin
- 0 Comments
So just how important are customer reviews when selecting a tradie, contractor or company?
At Yes I Can Project Group, customer reviews are a vitally important part of our business.
Customers need to look across multiple platforms to get a proper guide as to whether a company or contractor is receiving good feedback from its customers. There are some platforms which make it easy for contractors - and even for customers - to fake reviews and this is why it is vital that you look at a multitude of customer reviews online.
Some very good indicators of whether or not you are looking at a good company or tradesman are Facebook reviews, Google reviews and Yellow Pages reviews. They are all very secure sites and a great starting point for customers to seek out reliable reviews.
There are several other platforms but those to steer clear of are the ones where the contractor can have any influence over the review.
If a company does not allow reviews on its Facebook page, this is an indication that it may be dodgy. You will see that when you check out their videos, that some comments have been deleted. You will only see positive comments and something just doesn’t seem right.
For example, certain roof restoration companies. You will notice that they will quote a ridiculously low price for a roof restoration and that the Reviews option has been switched off. In instances where you are able to write a review, if you write anything negative, the comment will be deleted and you will be blocked instantly! When in doubt about the reputation of a contractor, it might be a good idea to Google their business name to see what other platforms they’re on.
At Yes I Can Project Group, we are on over 100 different directories so we have at least 10 different platforms that we have reviews on. A lot of your good quality contractors have reviews across multiple platforms.
In addition to customer reviews, ask to see examples of previous jobs. Find out if it’s possible to see examples of the company or tradie’s previous works either by visiting the street address or by checking out their photos, videos etc online.
It’s very important not to base your decision on which company or contractor to go for just by one thing.
Another suggestion is to ask the contractor for the contact details of a customer they’ve done a job for whose project was similar to the one you are asking the contractor to quote you on. If it’s a big enough company that has been trading for a long time, they will have no hesitation in providing this information to you and it is something that we often do.
So customer reviews are very important and people who are dodgy will generally hide the reviews. If it is difficult for you to review a company, there is always a reason why. It doesn’t matter what kind of business it is, this statement will hold firm.
It’s very simple but very important! When choosing a contractor, reviews are a big thing. But as we have explained in some of our videos, there are other factors to consider when choosing a tradesman: things like licences, insurances and the quality of his work because at the end of the day you may have a customer who has one standard and you may have another standard, yourself.
Some customers may be prepared to give the tradesman a good review merely based on the price he or she paid, but that doesn’t necessarily mean the workman actually did a great job.
But at the end of the day, it should all be about using the resources that are available to you to try and minimise the risk of getting ripped off, getting a dodgy tradesman or getting a worker who isn’t qualified – that is, making sure that your hard-earned cash is wisely spent.
We invite you to look at our many videos which not only give you a guide as to how much a project will cost to complete, but also the potential problems which may arise once work commences if you don’t do your homework before signing on the dotted line.
At Yes I Can Project Group, we believe that it is very important that we inform people just how much they should expect to pay.
There are a lot of misconceptions out there. For example, renovating a bathroom. No….you CANNOT renovate a bathroom for under $10,000 and our video on this topic goes to great lengths to explain why this is the case.
Please also take a look at our video “Why Do Tradies Cost So Much Money To Hire”, which provides a great explanation as to why you should always go with an experienced contractor with the appropriate licence, insurances and other credentials.
Over the years, we have visited countless homes and seen countless examples of dodgy workmanship. We cannot be clearer when we advise you that if you get a tradie to do your job for a ridiculously low price, it will most likely end up in tears because you will eventually have to get a reputable tradesman to firstly undo the poor workmanship before recommencing the project from scratch.
Then again, if you are happy to have the job done ‘on the cheap’, you have to be satisfied with the end result because as they say in the classics, “you get what you pay for”.
Of course, that is not to suggest there aren’t many excellent contractors in the marketplace. There are some tradesmen such as the team at Yes I Can Project Group who are absolute craftsmen who are passionate about what they do.
We are proud to advise that Yes I Can Project Group currently has over 150 customer reviews with a 5-star rating, which reflects not only the quality of our workmanship but also the excellent customer service that we provide to you the homeowner before, during and after the completion of your project.